Frequently Asked Questions
Everything you need to know before you book your next trip with us. Can't find your answer? Talk to our team.
Contact us via phone, WhatsApp, email, or visit our Westlands office. We'll match you with a package or build a custom itinerary, then confirm your booking with a deposit.
We accept M-Pesa, bank transfer, and major debit/credit cards. International packages may require a deposit with the balance due before departure.
Yes — for most packages we offer a payment plan, with the full balance due at least 14 days before travel.
It depends on the destination. For packages like Dubai, we handle visa processing for you. We'll confirm exact requirements and timelines when you book.
A valid national ID or passport is sufficient for inbound packages like Diani, Mombasa and Watamu.
Yes, subject to availability and any partner supplier terms. Contact us as early as possible so we can make the change on your behalf.
Cancellations made in line with our Booking Terms qualify for a refund based on how far ahead of travel you cancel. See our full Booking Terms page for details.
Every package lists its exact inclusions with simple tags — Hotel, Flight, Meal, Tour, Visa or Cruise — right on the package page. Most outbound packages bundle flights, accommodation, transfers, guided tours and entry fees together; inbound Kenya coast packages focus on accommodation, transfers and activities. Nothing is hidden in the price.
Yes — we handle group bookings and corporate retreats of any size, with one dedicated point of contact managing the full itinerary.
Yes, we run student and education-focused trips locally and internationally, handling logistics, accommodation and supervised activities.
Inbound, along the Kenya coast: Diani, Mombasa & Watamu. Outbound, departing Nairobi: Dubai & Abu Dhabi, Thailand, Malaysia & Singapore, Bali, Zanzibar & Tanzania, Mauritius, Seychelles, South Africa and China & Guangzhou. Browse the full list on our Outbound Packages page.
Pricing depends on destination, trip length and hotel category. Budget-friendly options start from around $590 per person for shorter Dubai itineraries, mid-range trips to destinations like Thailand, Bali and Malaysia typically start from $890–$1,460, and longer or more exclusive journeys — South Africa, Seychelles, Mauritius and China sourcing trips — start from around $1,670 upward. Each destination page shows current starting prices for every package.
Some of our packages already combine two destinations — Dubai & Abu Dhabi, Malaysia & Singapore, and Zanzibar & Tanzania are built this way. For anything else, talk to us and we'll price a custom multi-destination itinerary for you.